ITSM stands for IT Service Management. It is a discipline for managing large-scale information technology systems, often centred upon the customers perspective of the IT contribution to the business.
ITSM contrasts with technology-centered approaches to IT management and business interaction. It is a vendor and technology independent term.
A range of frameworks contribute to the overall ITSM sphere, including ITIL, COBIT and MOF.
THE OPEN GUIDE
This is an Open
and Public Site for ITIL professionals and students. It is maintained by the ITIL community itself. Please feel free to contribute.
THE ITIL BOOKS
The ITIL volumes themselves are supplied worldwide via the publishers, TSO Books