ITIL Continual Service Improvement (CSI)
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This volume covers the processes involved in improving service management within the business, in addition to the issues related service closure or retirement.
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It includes the following topics:
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| — | The drivers for improvement |
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| — | Roles and responsibilities |
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| — | Methods, practices and tools |
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It basically describes how to improve a service after it is deployed.
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The ITIL Continual Service Improvement volume itself is published by, and can be directly obtained from, TSO Books |
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NAVIGATION
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