From EXIN - "The Practitioner's Certificate in IT Service Management Incident Management / Service Desk is intended for those in an IT organisation responsible for activities at the Service Desk and/or activities that are part of the Incident Management process. The practitioner has to be able to record, guard and improve this function and/or this process." - -
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With this in mind, EXIN has combined certain process sets into 'clusters', offering practioner certificates for each.
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The actual clusters are as follows:
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| — | ITIL Practitioner IPPI (Plan and Improve). |
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