ITIL Service Operation (SO)
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This volume covers delivery and control processes with a view to ensuring service stability.
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The following topics are included:
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— Principles and lifecycle stages
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— Infrastructure management
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— Control processes and functions
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It embraces the familiar basics of how to manage services in the production environment, including day to day issues and fire fighting.
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The ITIL Service Operation volume itself is published by, and can be obtained from, TSO Books |
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NAVIGATION
THE OPEN GUIDE
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The ITIL volumes themselves are supplied worldwide via the publishers, TSO Books.
ONLINE COMMUNITIES
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