ITIL Service Strategy (SS)
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This volume is actually the hub of the ITIL v3 core itself, and is a view of ITIL which aligns information technology and the business. From a triangular viewpoint of the ITIL core sets, it would be at the apex.
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The following topics are covered by this volume:
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— Strategy and value planning
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— Roles / responsibilities
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— Planning and implementing service strategies
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— Business planning and IT strategy linkage
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— Challenges, risks and critical success factors.
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It helps focus upon understanding, and upon translating business strategy into IT strategy, as well as selection of the best practices for the particular industry in question.
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The ITIL Service Strategy volume is published by, and can be obtained directly from, TSO Books. |
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